Returns
**14-Day Returns Policy for Luxe Demand**
At Luxe Demand, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day return policy from the date you receive your order. Please read the following guidelines to understand our return process.
**1. Eligibility for Returns**
To qualify for a return, items must meet the following criteria:
- The item must be unworn, unwashed, and in its original condition.
- All tags must still be attached.
- The return request must be initiated within 14 days of the delivery date.
**2. Non-Returnable Items**
The following items are non-returnable:
- Gift cards
- Sale or clearance items (unless stated otherwise)
- Items that have been personalized or customized
**3. How to Initiate a Return**
To initiate a return, please follow these steps:
1. Contact our customer service team at luxedemanduk@gmail.com to request a return authorisation.
2. Provide your order number and details of the items you wish to return.
3. Once your return is approved, you will receive further instructions on how to proceed.
**4. Return Shipping**
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
**5. Refund Process**
- Once we receive your returned item and verify its condition, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
**6. Exchanges**
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. The original item must still meet the return criteria outlined above.
**7. Damaged or Defective Items**
- If you receive a damaged or defective item, please contact us immediately at luxedemanduk@gmail.com with your order number and a description of the issue. We will work with you to resolve the problem, including providing a replacement or a full refund if applicable.
**8. Contact Us**
If you have any questions regarding our returns policy or need assistance, please reach out to our customer service team:
**Luxe Demand**
luxedemanduk@gmail.com
Thank you for shopping with Luxe Demand! We appreciate your business and are here to help ensure you have a positive shopping experience.
At Luxe Demand, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day return policy from the date you receive your order. Please read the following guidelines to understand our return process.
**1. Eligibility for Returns**
To qualify for a return, items must meet the following criteria:
- The item must be unworn, unwashed, and in its original condition.
- All tags must still be attached.
- The return request must be initiated within 14 days of the delivery date.
**2. Non-Returnable Items**
The following items are non-returnable:
- Gift cards
- Sale or clearance items (unless stated otherwise)
- Items that have been personalized or customized
**3. How to Initiate a Return**
To initiate a return, please follow these steps:
1. Contact our customer service team at luxedemanduk@gmail.com to request a return authorisation.
2. Provide your order number and details of the items you wish to return.
3. Once your return is approved, you will receive further instructions on how to proceed.
**4. Return Shipping**
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
**5. Refund Process**
- Once we receive your returned item and verify its condition, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
**6. Exchanges**
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. The original item must still meet the return criteria outlined above.
**7. Damaged or Defective Items**
- If you receive a damaged or defective item, please contact us immediately at luxedemanduk@gmail.com with your order number and a description of the issue. We will work with you to resolve the problem, including providing a replacement or a full refund if applicable.
**8. Contact Us**
If you have any questions regarding our returns policy or need assistance, please reach out to our customer service team:
**Luxe Demand**
luxedemanduk@gmail.com
Thank you for shopping with Luxe Demand! We appreciate your business and are here to help ensure you have a positive shopping experience.